Policies, Shipping & Returns
SHIPPING:
SHIPPING DELIVERY AND PICKUPS
AT YORK TAPS CANADA WE OFFER A VARIETY OF PICKUP AND DELIVERY OPTIONS.
YORKTAPS DELIVERY SERVICE (only for GTA / within 200km) –
- In-Stock item – Approximate delivery period 1 – 3 days from ‘On Hold’ Status to ‘Processing’.
- Item to order – Order subject to availability and may take from 1 – 30 days of payment, plus approximate delivery period 1 – 3 days from ‘On Hold’ Status to ‘Processing’.
- Deliveries can only be made to locations with a street address or rural route number with postal code.
- We cannot deliver to PO boxes.
At York Taps we do not ship toilets, vanities, or tubs outside of Ontario or through 3rd party shipping providers.
Free shipping qualifies for hardware products orders (faucets, showers, toilet seats, rain heads and accessories, parts, etc.) on orders valued at $250 and over.
Orders under $250 will incur $30-$50 shipping charges depending on where the customer is located.
HOLIDAY SHIPPING SCHEDULE
Schedule your shipments around key dates and statutory holidays to ensure you meet shipping deadlines and avoid delays.
Operations continue but delivery times are running longer than usual.
Courier services – CANPAR
Special Order Items are subject to shipping delays. Order times are specific to the brand.
Brizo 6-12 Weeks
Grohe 3-4 Weeks
Riobel 1-4 Weeks
Rubi 1-3 Weeks
Zitta 1-3 Weeks
Toto 1-3 Weeks
Any other brand please inquire.
PICKUPS
All pickups are done at our showroom and warehouse. Please be sure to bring your invoice or packing slips.
RETURNS
Returns or exchanges for any reason customer is responsible for returning product to store for exchanges. York Taps is not responsible and cannot be held accountable for shipping delays or shipping products back to its facilities for any reason. Customer is responsible for returning items in original packages as received and will incur a restocking fee of 50%. You may return most new, unopened items within 30 days of delivery for a refund. To begin the return process, contact us via email at info@yorktaps.ca. Once we have received your request, we will issue you a quote for both the outbound and return shipping costs. Return fee will be deducted from your refund once the item is returned to us. If you have any further questions regarding the shipping process, please contact us at info@yorktaps.ca.
If there are any damaged items, they must be returned for exchanges only and will not be refunded.
York Taps advises customers to check products on pick up or upon delivery of items. If delivery is not received as expected or in condition desired or if there are any missing items, it must be reported to York Taps within 24 hours. Damaged or missing items reported after 24 hours will not be sufficient and will not be honoured by York Taps as a delivery error or damaged in shipping.
You should expect to receive your refund within two weeks of returning your package to the return shipper, however, in many cases the refund will be carried out quicker depending on the time taken for processing, return received from shipper (3-5 business days), return transaction processing (1-2 business days), time taken by bank to process refund (5-10 business days).
