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Bath Sale

Policies, Shipping & Returns

Online Orders / Free Canada-Wide Shipping on Orders $99+

All of our prices are listed in Canadian dollars (CDN). 

All of our hardware products such as showers systems, faucets, tub fillers, kitchen sinks, kitchen faucets, drains, and other bathroom or kitchen accessories are eligible for free Canada-wide shipping if your order comes to a total of $99 or more (before tax). To get free Canada-Wide shipping, please enter the code 99FREESHIP during checkout. Products that are exempt from free shipping and require a shipping fee are products such as vanities, bathtubs, and toilets. We highly recommend you to call us at 905 597 3310 to get a quote on shipping.

Please see below for a list of estimated delivery times for our brand name products. If we are missing a manufacturer, please contact us to inquire more information regarding an estimated shipping time for your product.

Brizo: 3-5 weeks
Castle Bay (faucets and sinks): 1-2 weeks
Gemini Sink: 1 week
Grohe: 2-4 weeks
Mirolin: 1-2 weeks (Some items are stocked)
Riobel: 1-2 weeks (Some Items are stocked)
Royal (faucets): 3-5 days (Stocked Items)
Rubi: 1-2 weeks (Some items are stocked)
TOTO: 1-2 weeks (Some items are stocked)
Zitta: 1-2 Weeks

Partial Shipping

If your order is partially ready to be shipped and the rest of your order is still not yet ready/available, you can put in a special request to have some of the readily available products or rough-in valves to be shipped out to you ahead of time. This expedited shipping will require a $25 shipping fee. Please call us at 905 597 3310 to confirm all necessary information and detail regarding your order, and if you have any other questions or concerns regarding partial shipping.

Store Policy

  • No returns or exchanges on faucets, vanities, bathtubs, toilets, and accessories unless approved by store manager.
  • All brand name products will incur a 30% handling charge provided the product is in sellable condition and is in original packaging.
  • Products which have been installed cannot be returned.
  • Not all products are stocked items, Special orders are not returnable including Showers Systems, Faucets, bath tubs, shower doors, drains, and Toilets cannot be returned.
  • Our delivery driver makes all deliveries to homeowners’ front door/garage. Any oversized items will require assistance of the homeowner.
  • All order must be paid in full prior to delivery.
  • Claims cannot be made for shortages of damages after 24 hours upon receiving merchandise.
  • No returns or exchanges can be made without a receipt.
  • All merchandise received are in good condition.

General Returns or Exchanges

At York Taps, we have a 30-day return and exchange policy; we accept returns within 30 days of you receiving your order. If you are unsatisfied with your product, if it is unused and still in its original packaging, we will accept and process the return for you. However, please note that you are responsible for both the outbound and return shipping costs unless the product has been deemed defective or if your order is damaged, incorrect, or is missing any parts. To begin and streamline the return process, we kindly ask you to first contact us via email at 
info@yorktaps.ca and provide information on your order (e.g., your order number, the name of your defective or missing product/products, and a reason explaining why the product is defective) as well as your personal information (e.g., your First and Last Name and phone number), so we can speak to you directly. Once we have received your request, we will issue you a quote for both the outbound and return shipping costs. These shipping fees will be deducted from your refund once the item(s) has been returned to us. If you have any further questions regarding the shipping process, please contact us at info@yorktaps.ca.

Returning Special Order Items

Some of the items on our website are classified as "special order items" in which we do not normally carry or stock these products – they are specially ordered for you and shipped directly from the manufacturer. As with items we normally stock, we will accept returns of all "special order items" under the conditions that the returns are made within 30 days of you receiving your order and the products are in their original packaging. However, in addition to you being charged both the outbound and return shipping costs, you may also be charged a restocking fee. (Please note that any restocking fees charged by us are simply on a "cost recovery basis" - the fees correspond to the exact amount charged to us by the manufacturer for restocking/returning the product.)

All brand name products are considered special ordered items and are subjected to a 30% restocking fee upon our approval (must be checked and granted by a York Taps agent/sales representative).

Defective Returns

If the product you have received is defective or incorrect upon arrival, we ask you to contact us right away or within 30 days. Our customer support team will help you get your replacement products in reasonable time. After the 30-day return period has expired, defective products are rightfully placed under the product warranty and you must process a return through the manufacturer. If you require contact information for the manufacturer for a warranty return, please contact us via email at 
info@yorktaps.ca.

Damaged Returns

Please inspect all merchandise and products immediately upon arrival. In the unfortunate event that an item arrives damaged or has missing parts, please contact us within three days of receiving your order. If any of the products you have received are damaged, please list the details of the damage on the Bill of Landing. Damage not noted may not be eligible for refund. Upon arrival, you may also refuse to accept products if they are noticeably damaged. We highly recommend you to accept the intact portion of the order and report to us the damaged products. Please do not discard damaged products. After contacting us to report a damaged item, the damaged item becomes the property of the carrier and they have 30 days to either inspect, pick-up or discard the product(s).

Refunds

Once we have received your return and it has been properly inspected, we will notify you with a follow-up email. Furthermore, we will either approve or reject your refund request depending on whether the product has remained in its original packaging and if it is in suitable resale condition. If the product has been used or is in any way damaged upon arrival, we will contact you directly to discuss your situation.

Missing Parts

In the unlikely event that you receive an order with missing parts, we suggest you to first contact the manufacturer. Manufacturers will often provide the missing part in reasonable time and free of charge. If you are unable to reach the manufacturer or need some assistance doing so, please do not hesitate to contact us at
info@yorktaps.ca or call us at 905 597 3310 for further assistance.