Online Orders / Free Canada-Wide Shipping
All of our prices are listed in Canadian dollars (CDN).
All of our hardware products such as showers systems, faucets, tub fillers, kitchen faucets, drains, and other bathroom or kitchen accessories are eligible for free Canada-wide shipping. Products that are exempt from free shipping and require a shipping fee are products such as vanities, bathtubs, and toilets. We highly recommend you to call us at 905 597 3310 to get a quote on shipping. Products that are exempt from free shipping and require a shipping fee are products such as vanities, bathtubs, and toilets.
Please note that we cannot ship products such as vanities, bathtubs, toilets, shower doors, shower bases, mirrors, sinks, and other goods that contain glass outside of Toronto due to their fragility, we do not want to risk incurring damages during transit.
Please see below for a list of estimated delivery times for our brand name products. If we are missing a manufacturer, please contact us to inquire more information regarding an estimated shipping time for your product.
Brizo: 5-6 weeks
Blanco: 5-6 weeks
Castle Bay (faucets and sinks): 1-2 weeks
Gemini Sink: 1 week
Grohe: 2-4 weeks
Mirolin: 1-2 weeks (Some items are stocked)
Riobel: 1-2 weeks (Some Items are stocked)
Royal (faucets): 3-5 days (Stocked Items)
Rubi: 1-2 weeks (Some items are stocked)
TOTO: 1-2 weeks (Some items are stocked)
Zitta: 1-2 Weeks
If your order is partially ready to be shipped and the rest of your order is still not yet ready/available, you can put in a special request to have some of the readily available products or rough-in valves to be shipped out to you ahead of time. This expedited shipping will require a $25 shipping fee. Please call us at 905 597 3310 to confirm all necessary information and detail regarding your order, and if you have any other questions or concerns regarding partial shipping.
- No returns or exchanges on faucets, vanities, bathtubs, toilets, and accessories unless approved by store manager.
- All brand name products will incur a 50% handling charge provided the product is in sellable condition and is in original packaging.
- Products which have been installed cannot be returned.
- Not all products are stocked items, Special orders are not returnable including showers systems, faucets, bathtubs, shower doors, drains, and toilets cannot be returned.
- Our delivery driver makes all deliveries to homeowners’ front door/garage. Any oversized items will require assistance of the homeowner.
- All order must be paid in full prior to delivery.
- Claims cannot be made for shortages of damages after 24 hours upon receiving merchandise.
- No returns or exchanges
- All merchandise received are in good condition.
No Returns or Exchanges
All orders are final sale and cannot be changed and not eligible for refunds.
Cancelling Orders and Restocking Fee
All orders are considered special orders. All of the products on our website are classified as "special order items" in which we do not normally carry or stock these products – they are specially ordered for you and shipped directly from the manufacturer.
All brand name products are considered special ordered items and are subjected to a 50% restocking fee upon our approval (must be checked and granted by a York Taps agent/sales representative). Upon manager's approval, all cancelled orders are subjected to a 50% restocking fee. Even if the items have not been picked up, if cancelled, they are still subjected to a 50% restocking fee.
Please inspect your product upon pick up or arrival. If the product you have received is defective or incorrect, we ask you to contact us right away. Our customer support team will help you get your replacement products in reasonable time. After the initial inspection, defective products are rightfully placed under the product warranty and you must process a return through the manufacturer. If you require contact information for the manufacturer for a warranty return, please contact us via email at email@example.com.
Please inspect all merchandise and products immediately upon arrival. In the unfortunate event that an item arrives damaged or has missing parts, please contact us immediately. If any of the products you have received are damaged, please list the details of the damage on the Bill of Landing. Damage not noted may not be eligible for refund. Upon arrival, you may also refuse to accept products if they are noticeably damaged. We highly recommend you to accept the intact portion of the order and report to us the damaged products. Please do not discard damaged products. After contacting us to report a damaged item, the damaged item becomes the property of the carrier and they have 30 days to either inspect, pick-up or discard the product(s).
In the unlikely event that you receive an order with missing parts, we suggest you to first contact the manufacturer. Manufacturers will often provide the missing part in reasonable time and free of charge. If you are unable to reach the manufacturer or need some assistance doing so, please do not hesitate to contact us at firstname.lastname@example.org or call us at 905 597 3310 for further assistance.