YorkTaps.ca sells the best quality plumbing products in Canada. YorkTaps.ca receives these first-rate products directly from trustworthy manufacturers. If your shipment is not satisfactory, please contact us and we will have our knowledgeable staff take care of your needs.
- No returns or exchanges on faucet, vanities, tubs, toilets, and accessories unless approved by manager.
- All orders will incur a 50% handling change provided the product is in sellable condition and is in original packaging.
- Products which have been installed cannot be returned.
- Any custom ordered items such as vanities, tubs, shower doors, and floor model items cannot be cancelled nor refunded.
- Delivery driver makes all deliveries to homeowners front door/garage. Any oversized items will require assistance of the homeowner.
- All order must be paid in full prior to delivery.
- Claims cannot be made for shortages of damages after 24 hours upon receiving merchandise.
- No returns or exchanges can be made without a receipt.
- All merchandise received are in good condition.
General Returns or Exchanges
YorkTaps.ca has a 30 day return policy; we accept returns within 30 days of you receiving your order. If you are unhappy with your product and it is unused and still in its original packaging, YorkTaps.ca will accept the return. You are responsible for both the outbound and return shipping costs unless the product is defective. To begin the return process, we ask you first contact us via email at email@example.com. Once we have received your request we will issue you a quote for both the outbound and return shipping costs. We will deduct these costs from your refund once the item is returned to us. If you have any further questions regarding the shipping process, please contact us at firstname.lastname@example.org.
A 50% restocking fee on returns of special order items including brand name items will apply.
Returning Special Order Items
Some of the items on YorkTaps.ca are classified as "special order items" in that we do not normally stock these products - they are specially ordered for you and ship direct from the manufacturer. As with items we normally stock, we will accept returns of all "special order items" sold within 30 days of you receiving your order. However, in addition to you being charged both the outbound and return shipping costs, you may also be charged a re-stocking fee. (Please note that any re-stocking fees charged by YorkTaps.ca are simply on a "cost recovery basis" - the fees are exactly the amount charged to us by the manufacturer for re-stocking/returning the product.)
If the product you have received is defective or incorrect upon arrival, we ask you contact YorkTaps.ca within 30 days. Our customer support team will help you get you replacement products in a timely fashion. After the 30 days has expired, defective products default to the product warranty and you must process a return through the manufacturer. If you require contact information for the manufacturer for a warranty return, please contact us via email at email@example.com
Please inspect all merchandise immediately upon arrival. In the unfortunate event that an item arrives damaged or missing parts, please contact YorkTaps.ca within three days of the item's arrival. If any of the products you have received are damaged, please list the damage details on the Bill of Landing. Damage not noted may not be covered for refund. On delivery, you also may refuse products if they are obviously damaged. YorkTaps.ca recommends you accept the intact portion of the order while refusing the damaged products. Do not discard damaged products. After contacting YorkTaps.ca to report a damaged item, the damaged item becomes the property of the carrier and they have 30 days to either inspect, pick-up or discard the products.
Once we have received your return and it has been inspected YorkTaps.ca will notify you with a follow up email. Furthermore, we will either approve or reject your refund depending on whether the product has remained in its original packaging and is in suitable resale condition. If the product has been used or is in anyway damaged upon receipt, YorkTaps.ca will contact you directly to discuss a resolution.
In the unlikely event that you receive an order with missing parts, YorkTaps.ca suggests you first contact the manufacturer. Manufacturers will often provide the missing part quickly and free of charge. If you are unable to reach the manufacturer, or need some assistance doing so, do not hesitate to contact us for further assistance.